DarkMatch Support

Questions, feedback, billing guidance, safety reports, and privacy requests are welcome. Email us and include only the information needed to understand the issue.

Email DarkMatch Support

Account and technical help

For crashes, missing purchases, or account issues, tell us your iPhone model, iOS version, DarkMatch version, what you expected, and what happened. Do not send passwords, full payment-card details, or unrelated private information.

Subscriptions and refunds

DarkMatch purchases are billed by Apple. You can manage or cancel a subscription in your Apple Account. Refund requests are handled through Apple’s Report a Problem service. Deleting DarkMatch or your DarkMatch account does not cancel an Apple subscription.

Safety reports

To report unsafe or objectionable generated content, email [email protected] with “DarkMatch Safety Report” in the subject. If available, include the character name, approximate date and time, and a concise description or screenshot of the relevant content.

Privacy requests

You can permanently delete your account in DarkMatch under Profile → Settings → Delete Account. For access, correction, deletion, objection, or other privacy rights, email [email protected]. Because accounts are anonymous, we may ask for an account identifier or transaction reference sufficient to find the correct records.